Gisela Ciancio makes part of our CH Global Network since April 2019. The invitation to become our distinguished Fellow was addressed by Carlos Lacerda, International Business Director, that met Gisela in Panamá, during the Global Business Forum on beginning April.
Gisela Ciancio has a degree in Tourism from the University of Morón (Argentina), a Diploma in Hospitality from the Technology University de Monterrey (Mexico), and also holds a Postgraduate Diploma in Strategic Human Resources Management from the Universidad Argentina de la Empresa.
Gisela Ciancio, born in 1973, started her career 24 years ago in Argentina, working in the leisure and tourism sector in Buenos Aires, before dedicating her time to the hospitality luxury market, in the areas of Human Resources, training, executive leadership and quality assurance.
Gisela has worked for a significant number of international luxury hotel brands including Inter-Continental, Sheraton, Westin, W and Four Seasons in Buenos Aires, Los Cabos, Doha, Macao, Dublin, London, and New York. Until recently she also set up and led the Global HR function for the Global Student Accommodation Group based in Dubai and with operations involving more than 10,000 rooms in UK, Ireland, Germany, Spain China, Hong Kong, Japan, Australia, and UAE.
In her many years of professional experience, Gisela has worked with around 7,500 employees, more than 72 different nationalities, has conducted over 28,000 interviews, led 12 significant restructuring processes and start-ups, and she has improved the quality of service in more than 40 companies.
Since June 2018, Gisela has been dedicated to providing professional consulting services related to the optimization of People Experiences (Customers & Employees). She predominantly spends her time between Paris and Dubai, and considering her personal interests and experience, she can work anywhere in the world!